Privacy policy
Company: Rhino Lights LLC
We may collect information you provide directly to us, such as when you:
- Create an account
- Place an order
- Sign up for our newsletter
- Contact us through forms, email, chat, or support
Examples of information you may provide:
- Name
- Email address
- Billing and shipping address
- Phone number
- Order details and messages to support
Information collected automatically:
Like most websites, we and our service providers may automatically collect certain information such as device type, browser type, IP address, pages viewed, links clicked, and approximate location (based on IP). This information is commonly collected using cookies, pixels, and similar technologies.
We use information we collect to:
- Process orders, payments, shipping, returns, and warranty/service requests
- Provide customer support and respond to inquiries
- Send transactional messages (order confirmations, shipping updates, service updates)
- Send marketing emails if you opt in (you can unsubscribe anytime)
- Improve our site, products, and customer experience
- Detect fraud, abuse, and security incidents
- Comply with legal obligations and enforce our policies
Payments are processed through third-party payment processors. We do not store your full credit/debit card number on our servers. Payment processors may collect and process your payment information according to their own privacy policies and security practices.
We use cookies and similar technologies (like pixels) to run our website, remember preferences, understand traffic, and measure marketing performance.
This may include:
- Google Analytics to understand website usage and improve performance
- Facebook/Meta Pixel to measure ad performance and show relevant ads
- Remarketing/retargeting so you may see Rhino Lights ads on other sites and platforms
Your choices: You can control cookies through your browser settings and may be able to limit certain advertising cookies through device and platform ad settings. Blocking cookies may impact some site features (like cart and checkout).
If you prefer not to receive personalized ads, you can also adjust ad personalization settings within Google and Meta/Facebook accounts.
If you opt in to marketing emails, we may use Mailchimp to manage email campaigns and subscriber lists. Mailchimp may process limited information (like your email address and engagement metrics such as opens/clicks) to help deliver and measure emails.
You can unsubscribe at any time using the link in the footer of our marketing emails. Transactional emails (like order or shipping updates) may still be sent.
We do not sell your personal information in the traditional sense. We may share information with:
- Service providers who help operate our business (payment processors, shipping carriers, email platforms, analytics providers, hosting/support tools)
- Compliance and protection (to comply with law, respond to lawful requests, enforce policies, or protect rights, property, and safety)
- Business transfers (if we are involved in a merger, acquisition, or sale of assets)
We may share non-identifying or aggregated information that does not reasonably identify you for analytics and marketing performance measurement.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. No method of transmission or storage is 100% secure, but we work to help protect your information from unauthorized access, use, or disclosure.
We keep personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business records, comply with legal/tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we take steps to delete it or de-identify it where appropriate.
Depending on where you live, you may have rights regarding your personal information, such as the right to request access, correction, or deletion.
- Email Preferences: unsubscribe from marketing emails anytime (transactional emails may still be sent)
- Account Info: you may be able to review/update certain information through your account (if available)
- Access/Deletion Requests: contact us to request access to or deletion of your personal information (subject to legal exceptions)
- Cookie Controls: manage cookies via browser/device settings
To submit a privacy request, contact us using the details in the “Contact Us” section below. We may need to verify your identity before completing certain requests.
Our website is not intended for children under 13, and we do not knowingly collect personal information from children under 13. If you believe a child has provided us personal information, please contact us so we can take appropriate steps.
Our site may contain links to third-party websites. Third-party sites have their own privacy policies, and we are not responsible for their content or practices. We encourage you to review their policies before providing personal information.
We may update this Privacy Policy from time to time. If we make changes, we will post the updated policy on this page and update the “Effective Date” above.
If you have questions about this Privacy Policy or want to submit a privacy request, contact us:
Online Privacy Policy Only: This policy applies to information collected through this website and not to information collected offline.